Shipping policy
Shipping Policy
Order Processing & Fulfillment
All orders are processed and fulfilled by Printful, our trusted third-party print-on-demand provider. Please allow 2-7 business days for order fulfillment before shipment. Order processing times may vary during peak seasons or due to high demand.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on destination, product type, and selected shipping method. Estimated delivery times vary by region:
- United States: 3-8 business days after fulfillment
- Canada: 5-12 business days after fulfillment
- Europe: 5-10 business days after fulfillment
- International: 10-20 business days after fulfillment
Please note that these are estimated shipping times and may be affected by factors such as customs processing, carrier delays, and local holidays.
Tracking Information
Once your order has shipped, you will receive an email with tracking details. Please allow up to 48 hours for tracking updates to appear.
Customs, Duties & Taxes
International orders may be subject to customs fees, duties, and import taxes imposed by the destination country. These charges are the responsibility of the customer and vary by location. We recommend checking with your local customs office for more information.
Shipping Restrictions
Printful does not ship to certain countries due to restrictions. If your order cannot be shipped to your location, you will be notified at checkout.
Lost or Delayed Packages
If your package is lost or significantly delayed, please contact us at smithandcodesigns.contact@gmail.com so we can assist you. Printful and our shipping partners strive to deliver orders on time, but unforeseen delays may occur.
Address Changes & Order Modifications
Once an order is placed, it is immediately sent to fulfillment. Address changes or modifications may not be possible. Please double-check your shipping details before completing your purchase.
Returns & Exchanges
Because all products are made to order, we do not accept returns or exchanges unless an item is defective or damaged. If you receive a defective product, please contact us within 7 days of delivery with photos of the issue.
If you have any questions about our shipping policy, feel free to reach out to us at smithandcodesigns.contact@gmail.com.